Privacy policy.

Effective date: 08.02.2025
Last updated: 08.02.2025

1. Scope

This Privacy Policy explains how Panova Inc., a Washington State corporation located at UNDISCLOSED LOCATION, collects, uses, discloses, and protects personal information when you visit panova-group.com or any site or service that links to this Policy (the “Site”). It does not cover offline activities unless we say so.

2. What We Collect & Why

We may collect the following types of personal information:

  • Identifiers – such as your name, postal address, email, phone number, IP address, or other online identifiers.

    • How we get it: directly from you (forms, emails) and automatically (cookies, server logs).

    • Why we use it: to create accounts, provide services, communicate, and detect fraud.

  • Commercial information – such as purchase history or service records.

    • Source: directly from you, your transactions, and our service providers.

    • Use: to fulfill orders, provide support, and perform analytics.

  • Internet or device activity – pages viewed, clicks, browser type, and similar data from cookies or pixels.

    • Use: to improve site performance, personalize content, and understand usage trends.

  • Approximate geolocation – inferred from your IP address.

    • Use: to localize content, comply with regional laws, and prevent abuse.

  • Sensitive data (rare and only with consent) – for example, biometric templates if you opt in to face-recognition login.

    • Use: secure authentication.

  • Health information – we do not intentionally collect consumer health data covered by Washington’s My Health My Data Act. If you submit it voluntarily, we will either obtain separate opt-in consent or delete it.

Children: The Site is not directed to children under 13 and we do not knowingly collect their personal information. If you believe we have done so, email general@panova-group.com.

3. How We Use Personal Information

  1. Provide, operate, and improve our Site, products, and services.

  2. Process orders, payments, returns, and respond to inquiries.

  3. Monitor, debug, and secure our systems.

  4. Send transactional messages (e.g., order confirmations, service notices).

  5. Send marketing communications with your consent or as allowed by law (opt-out anytime).

  6. Comply with legal obligations, resolve disputes, and enforce agreements.

Where a legal basis is required (e.g., EU/UK or some U.S. states), we rely on contract, legitimate interests, consent, or legal obligation.

4. Sharing & Disclosure

We may share personal information with:

  • Service providers that perform services on our behalf under contracts limiting their use.

  • Business partners or transferees in connection with a merger, financing, or sale of assets.

  • Authorities or others when required by law or to protect rights, property, and safety.

  • Anyone you direct us to share with, after obtaining your explicit consent.

We do not sell personal information for money, and we will honor any state-law right to opt out of “selling” or “sharing” for targeted advertising.

5. Cookies & Tracking Technologies

We use:

  • Essential cookies – required for core site functions.

  • Analytics cookies – to understand how visitors use the Site.

  • Advertising cookies (optional) – to deliver interest-based ads; you can opt out.

You can adjust cookie preferences via the footer link or your browser settings.

6. Your Privacy Rights

Depending on where you live, you may have some or all of these rights:

  • Access & Data Portability – Request a copy of the personal information we hold.

  • Deletion – Ask us to delete personal information we collected from you.

  • Correction – Request that we fix inaccurate information.

  • Opt Out of Sales/Sharing – Direct us not to sell or share your personal information for cross-context behavioral advertising.

  • Limit Use of Sensitive Data – In Washington, opt in is required for biometric data; other states let you restrict use of sensitive data.

To exercise any right, email general@panova-group.com. We will verify your identity and respond within 45 days (or a longer period if allowed and we notify you).

7. Security

We use industry-standard safeguards—including TLS encryption in transit and salted, hashed passwords at rest—to protect personal information. No system is perfectly secure, so we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary for the purposes described above, or longer if law or auditing requirements require it.

9. International Transfers

Our servers are in the United States. If you visit from another country, you consent to transferring your information to the U.S. and other jurisdictions that may have different data-protection rules.

10. Third-Party Links & Services

The Site may link to third-party websites or offer integrations (e.g., social media plug-ins). Their privacy practices are outside our control.

11. Do Not Track

Browsers sometimes transmit “Do Not Track” (DNT) signals. At this time we do not respond to DNT signals because there is no industry standard.

12. Changes to This Policy

We may update this Policy from time to time. We will post changes here and, if they are material, provide a prominent notice (for example, by email or on the Site).

Last updated: see date at top.

13. Contact Us

Panova Inc.
general@panova.com